Store Policies

Returns

Customer satisfaction is of the utmost importance to us at French Metro Antiques. We accept returns of website purchases for full refund (less original shipping and packing costs and credit card fees charged to French Metro). If you intend to make a return, notify us within 48 hours of receiving your purchase(s). All returns require authorization by French Metro Antiques. Refund will be issued if merchandise is returned in its original condition within 14 days of authorization. Original shipping and packing costs cannot be refunded. Return shipping is at the client's expense, and full insurance during return shipping is required. Credit card payments will be refunded in the form a credit to the original credit card used at the time of purchase. Check payments will be returned via a refund check. All in-store sales are final. We do not accept returns for purchases made in our shop.

Layaway

If you find something at French Metro Antiques that you would like to place on layaway, let us know or simply add to cart and at checkout select “I am interested in discussing my layaway options.”

French Metro Antiques offers a layaway plan with an initial payment of one third down. The remaining balance is paid in two equal payments after thirty and sixty days. Clients are mailed monthly statements until the balance has been paid in full. We accept VISA, Mastercard, and Discover, personal and business checks, cashier’s checks, money orders and wire transfers. Once payment has been received in full, you may pick up your item(s) from our shop or we will arrange to ship your item(s) to you (shipping charges apply).

A 1.5% finance fee on any unpaid balance is charged if payments are not received in full at the end of 60 days. A late fee of $10 is incurred if payments are not received on time. In case of cancellation of a layaway purchase, French Metro Antiques retains a restocking fee of 20% of the purchase price. Should you default on the layaway, you will be contacted by email. If you do not reply within 5 days, you will be contacted by phone. If we are unable to reach you, and you make no effort to contact us within 10 business days of our default notice, French Metro Antiques will retain the 20% restocking fee and will place your item(s) back in our collection for sale.

Privacy & Security

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or inquire about an item.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
Your information helps us to better respond to your individual needs.

• To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.

• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature

• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.frenchmetro.com
info@frenchmetro.com

200 W Dickson Street
Fayetteville, AR 72701

479.587.0804